Refund Policy
We want you to be satisfied with kosokoso. A free 7-day trial is available so you can evaluate the app before purchasing.
30-day money-back guarantee
If you are not satisfied, you may request a full refund within 30 days of purchase. This applies to the App License and the Proxy subscription. When a refund is approved, access to the related license or paid features ends.
Subscriptions
You can cancel the Proxy subscription at any time to stop future renewals. Cancellation stops further billing; access continues until the end of the current billing period.
Your statutory rights
Nothing in this policy limits your statutory consumer rights. Where local consumer law, or Paddle, grants you additional or non-waivable rights, the higher level of rights always applies.
How to request a refund
Because Paddle.com is the Merchant of Record for all purchases, you can request a refund either by replying to your Paddle order receipt or by contacting us at help@nae-inc.co.jp with your order ID. Refunds are issued to the original payment method.
Contact
nae Inc. — help@nae-inc.co.jp