Refund Policy
We want you to be satisfied with kosokoso. A free 7-day trial is available so you can evaluate the app before purchasing.
App License (one-time purchase)
If you are not satisfied, you may request a full refund within 14 days of purchase. Once refunded, the associated license will be deactivated.
Proxy subscription
You may cancel your subscription at any time to stop future renewals. We can refund the most recent monthly charge within 14 days if the included transcription minutes have not been substantially used. Cancellation stops further billing; access continues until the end of the current period.
Minute Packs
One-time minute packs are refundable within 14 days provided the purchased minutes have not been used.
How to request a refund
Because Paddle.com is the Merchant of Record for all purchases, you can request a refund either by replying to your Paddle order receipt or by contacting us at help@nae-inc.co.jp with your order ID. Refunds are issued to the original payment method.
Contact
nae Inc. — help@nae-inc.co.jp
DRAFT — Confirm the refund window (14 days suggested) and the conditions for subscription/minute-pack refunds match how you want to operate, before submitting to Paddle.